Delivery & Returns Policy
Delivery & Returns Policy
Peace of Love
Last updated: March 2026
Delivery
We aim to process and dispatch all orders as quickly as possible.
Orders are typically processed within 5-10 business days, unless otherwise stated on the product page.
Once dispatched, delivery times will depend on the shipping service selected and your location. Please note that delivery timeframes are estimates and may occasionally be affected by postal delays outside of our control.
Customers are responsible for providing accurate shipping information at checkout. Peace of Love cannot be held responsible for delays or lost parcels resulting from incorrect address details.
If you have any questions about your order, please contact us at info@peaceoflove.co.uk.
Returns
We hope you love your purchase. However, if you are not completely satisfied, you may request a return within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be returned in its original packaging
Customers are responsible for the cost of return shipping unless the item is faulty or incorrect.
Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong product, please contact us within 7 days of delivery so we can resolve the issue as quickly as possible.
Please include:
- Your order number
- A brief description of the issue
- Photos of the item if applicable
We will work with you to arrange a replacement or refund where appropriate.
Non-Returnable Items
Some items may be non-returnable, including:
- Personalised or custom-made items
- Items clearly marked as non-returnable at the time of purchase
Refunds
Once your return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be processed to your original payment method within a reasonable timeframe.
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If you have any questions regarding delivery or returns, please contact us at info@peaceoflove.co.uk.